Support

Contact

Email zak@zakedmundson.com. I read every email personally and usually reply within a week. For bugs, please use the Report a bug option inside the app (Profile → Support). It auto-fills your device and app version, which speeds up the fix.

How do I start a free trial?

Download Olara from the App Store and walk through onboarding. The 7-day free trial starts the moment you finish onboarding. No card details needed up front. After 7 days the app pauses gracefully if you haven't subscribed. Your data and progress are preserved indefinitely.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by Olara directly. To cancel:

• On iPhone: Settings → tap your name at the top → Subscriptions → Olara → Cancel Subscription.
• On Android: Play Store app → tap your profile → Payments & subscriptions → Subscriptions → Olara.

Cancelling stops the auto-renewal; your subscription stays active until the end of the period you've already paid for. After it ends, your data stays exactly where you left it in case you come back.

I subscribed on another device. How do I get my subscription back?

On any Olara screen that shows Restore Purchases (the paywall, the Subscription section of Profile, or the day-7 summary), tap it. Make sure the device is signed into the same App Store or Google Play account you used originally. Restore re-attaches your subscription without charging you again.

How do I export or delete my data?

Both options live in Profile → Data & privacy.

• Export my data gives you a JSON file containing every meal, gut score, symptom log, recipe note, and trigger profile entry. Use it as a personal backup or to take your data elsewhere.
• Delete my account wipes everything, locally and on our servers. You can choose Delete now (immediate) or Delete in 30 days (recoverable until then).

Deleting your Olara account does not cancel an active Apple or Google subscription. Cancel that separately in your App Store or Play Store settings.

Snap says it can't identify something. What now?

Meal mode has a type-ahead fallback at the top of the results screen. Search for the missing ingredient and tap to add it. Menu mode has an Add a dish I noticed button at the bottom of the results. Pack mode shows retry copy keyed to the failure type (no ingredients list visible, photo not clear enough, and so on).

If Snap consistently misses something obvious, please use Report a bug from Profile → Support and include the photo if you can. It helps me refine the prompts.

I think Olara got something wrong about a food

The FODMAP database in Olara reflects Zak's clinical judgement and the best available data, but it's not Monash. If you think a verdict looks off, email zak@zakedmundson.com with the food name and the reasoning. I'll look at it. The database updates flow into every meal log automatically, including ones you've already logged, so corrections benefit your historic data too.

Where do I find the Privacy Policy and Terms?

Privacy Policy and Terms of Service are linked in the footer of every Olara page and inside the app at Profile → Data & privacy.